The Faces Behind Service Enterprise
Service Enterprise is a national initiative sponsored by Points of Light. Points of Light mobilizes millions of volunteers worldwide, increases the impact of volunteers, leverages the power of volunteers to solve specific problems, and creates a culture that supports and encourages more volunteers.
Service Enterprise was initially developed by CaliforniaVolunteers, the state service commission serving the State of California. Their goal was to create a model to expand the capacity of nonprofits. CaliforniaVolunteers was a recipient of a Volunteer Generation Fund grant that made the initiative possible.
Points of Light Works has partnered with the Association of Leaders in Volunteer Engagement (AL!VE)

Hundreds of organizations accredited through Service Enterprise cite increased adaptability, sustainability, effectiveness, and scale of their volunteer efforts. Learn more about this capacity-building program's offerings, benefits, and how to get enrolled today. Service Enterprise is managed by AL!VE in partnership with Points of Light and is powered by expert training partners dedicated to elevating volunteer-driven organizations and our field.
Research Conducted by Deloitte and the TTC Group Indetified these 5 Key Findings about Service Enterprise:
- All organizational capacities are significantly and markedly stronger for nonprofits with a strong volunteer management model
- When organizations engage and manage any number of volunteers well, they are significantly better led and managed
- Service Enterprises not only lead and manage better, they are significantly more adaptable, sustainable and capable of going to scale
- Operating as a Service Enterprise requires strong and well-developed human resources management practices
- Organizations that engage volunteers are equally as effective as their peers without volunteers, but at almost half the median budget